Template library

Copy-ready templates for hosts

Fill in the blanks and copy — guest messages, check-in instructions, house rules, cleaner briefs, and review responses that actually sound human.

Guest messages

Booking, pre-arrival, mid-stay, and thank-you messages.

Booking confirmation message

Warm confirmation that reassures the guest and sets up next steps.

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Pre-arrival message

Everything a guest needs 1–2 days before check-in, in one place.

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Check-in & checkout

Clear arrival and departure instructions.

Self check-in instructions

Step-by-step arrival instructions guests can follow without you.

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Checkout instructions

A short, friendly checkout list that keeps turnovers smooth.

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House rules

Set expectations without sounding cold.

Standard house rules

Clear, friendly rules that prevent the most common issues.

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Gentle quiet-hours reminder

A non-confrontational nudge when noise is becoming an issue.

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Operations

Cleaner, vendor, and turnover communication.

Cleaner turnover brief

A clear handoff so cleaners know the turnover window and priorities.

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Vendor / service outreach

A concise first message to a cleaner, handyman, or other vendor.

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Issue responses

Calm replies for complaints and requests.

Response to a noise complaint

Acknowledge a neighbor's complaint and act, calmly and quickly.

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Response to a refund request

A fair, non-defensive reply that gathers facts before deciding.

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Lost item follow-up

Coordinate returning an item a guest left behind.

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Reviews

Request reviews and respond professionally.

Post-stay review request

A warm nudge that earns more reviews without nagging.

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Response to a guest review

A professional public reply for positive, mixed, or negative reviews.

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