Template library
Copy-ready templates for hosts
Fill in the blanks and copy — guest messages, check-in instructions, house rules, cleaner briefs, and review responses that actually sound human.
Guest messages
Booking, pre-arrival, mid-stay, and thank-you messages.
Booking confirmation message
Warm confirmation that reassures the guest and sets up next steps.
Preview & copy →Pre-arrival message
Everything a guest needs 1–2 days before check-in, in one place.
Preview & copy →Reply to a pre-booking enquiry
Fast, warm reply to an enquiry that answers the question and asks for the booking.
Preview & copy →Welcome message for a long or mid-term stay
Sets up a stay of a month or more — supplies, cleaning, utilities and how to reach you.
Preview & copy →Check-in & checkout
Clear arrival and departure instructions.
Self check-in instructions
Step-by-step arrival instructions guests can follow without you.
Preview & copy →Checkout instructions
A short, friendly checkout list that keeps turnovers smooth.
Preview & copy →Late arrival confirmation
Reassures a guest arriving late at night and states the fallback if access fails.
Preview & copy →Early check-in or late checkout — response
Says yes, no or maybe clearly, without leaving the guest waiting on an answer.
Preview & copy →House rules
Set expectations without sounding cold.
Standard house rules
Clear, friendly rules that prevent the most common issues.
Preview & copy →Gentle quiet-hours reminder
A non-confrontational nudge when noise is becoming an issue.
Preview & copy →House rules — the short version
Six rules in plain language that guests will actually read, with the reasoning attached.
Preview & copy →Operations
Cleaner, vendor, and turnover communication.
Cleaner turnover brief
A clear handoff so cleaners know the turnover window and priorities.
Preview & copy →Vendor / service outreach
A concise first message to a cleaner, handyman, or other vendor.
Preview & copy →Maintenance callout request to a tradesperson
A callout message that gets a useful reply first time — access, urgency and what is actually wrong.
Preview & copy →Issue responses
Calm replies for complaints and requests.
Response to a noise complaint
Acknowledge a neighbor's complaint and act, calmly and quickly.
Preview & copy →Response to a refund request
A fair, non-defensive reply that gathers facts before deciding.
Preview & copy →Lost item follow-up
Coordinate returning an item a guest left behind.
Preview & copy →Wi-Fi not working — first response
A calm, structured first reply that solves most Wi-Fi problems without a call-out.
Preview & copy →Noise complaint — message to the guest
Firm, non-accusatory message that stops the noise without escalating the stay.
Preview & copy →Something is broken — apology and plan
Acknowledges the problem, commits to a timeline, and offers a proportionate remedy.
Preview & copy →Damage found after checkout — first message
Raises damage factually, with evidence, and states the next step without accusation.
Preview & copy →
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