Talk to a person
Pick the inbox that matches what you need and you will reach someone who can actually answer it. Every one of these is read by a human.
Help with your account
Something broken, something confusing, or a question about how a feature works.
support@hostbnb.example.comWithin one business day
Billing, plans and refunds
Invoices, a charge you don't recognise, changing plan, or cancelling.
billing@hostbnb.example.comWithin two business days
Refund & Cancellation Policy →Privacy and your data
Access, correction, deletion, portability — for hosts and for guests. Include the email address your data is under.
privacy@hostbnb.example.comWithin one month, as the law requires
Privacy Policy →Partnerships and press
Property managers and portfolios, local businesses who want to reach guests, channel partners, and journalists.
partners@hostbnb.example.comWithin three business days
For businesses →Legal notices and content reports
Formal notices, copyright claims, and reports of content that breaks the law or our rules.
legal@hostbnb.example.comAcknowledged within two business days
Copyright & Content Reports →Accessibility
Something on the site or on a guest page is blocking you. Tell us the page and what got in the way.
accessibility@hostbnb.example.comWithin five business days
Accessibility Statement →Found a security vulnerability?
Report it to security@hostbnb.example.com and please give us reasonable time to fix it before disclosing it publicly. We will not pursue legal action against anyone who reports a vulnerability in good faith, stays within the scope of their own test account, and does not access, modify or destroy other people's data.
Company
[Registered company name][Street address]
[City], [Prefecture / state] [Postal code]
[Country]
[Telephone number]
Weekdays 10:00–18:00 JST
Before you write
- How-to & FAQ answers most product questions faster than we can.
- Guests: if you want a tip or a conversation removed from a stay page, your host can do it themselves in seconds. Ask them first.
- Writing from the email address on the account helps us confirm it is you, and saves a round trip.