Issue responses

Lost item follow-up

Coordinate returning an item a guest left behind.

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Guest NameItem

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Hi {{guest_name}}, good news — we found {{item}} during turnover. I'm happy to post it to you; I'll share the shipping cost first so there are no surprises. Just send me the best address and I'll get it on its way.

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More issue responses templates

Response to a noise complaint Response to a refund request Wi-Fi not working — first response Noise complaint — message to the guest Something is broken — apology and plan Damage found after checkout — first message

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