Guest messages

Booking confirmation message

Warm confirmation that reassures the guest and sets up next steps.

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Guest NameProperty NameCheck In Date

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Hi {{guest_name}}, thank you for booking {{property_name}}! 🎉

I'm looking forward to hosting you from {{check_in_date}}. I'll send full check-in details 1–2 days before you arrive.

In the meantime, let me know the reason for your trip and anything I can do to make your stay great.

Use templates like this as your concierge's starting knowledge.

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More guest messages templates

Pre-arrival message Reply to a pre-booking enquiry Welcome message for a long or mid-term stay

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