Reviews
Response to a guest review
A professional public reply for positive, mixed, or negative reviews.
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Thank you for the thoughtful review, {{guest_name}}. We loved hosting you.
[If they raised something: acknowledge it plainly, note the fix you've made, and avoid being defensive — future guests read this as a sign of how you handle problems.]
You're welcome back any time!Use templates like this as your concierge's starting knowledge.
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