Learn
Guest experience
How to communicate before, during, and after a stay so guests feel looked after — and leave the review you earned.
Publish a guest page in an afternoon
Turn your property information into a guest page guests can reach by link or QR code — what to gather first, how to structure it, and how to get it in front of guests.
Guest complaint response playbook
A calm, repeatable process for handling guest complaints: acknowledge fast, resolve fairly, follow up, and turn a problem into a recovered — sometimes better — review.
Create QR codes for property information
A step-by-step tutorial for creating QR codes that link guests to your Wi-Fi, house manual, or AI concierge — so the answers are one scan away at the front door.
How to build a short-term-rental house manual
What to put in a house manual, how to structure it so guests actually read it, and how to turn it into a searchable, multilingual resource guests can use 24/7.
How to build a guest communication system
Design a repeatable guest-communication system: the messages every stay needs, when to send them, how to handle questions and issues, and where automation helps.
70%
of every commission is yours
Earn more with Hostbnb
Start earning from the experiences and services your guests already use
Guests already book tours, airport transfers and luggage storage. Recommend trusted local partners on your Hostbnb guest page and keep 70% of every commission — at no extra cost to your guest.
- Tours & activities
- Airport transfers
- Luggage storage