Playbooks
Playbooks
Situation-specific runbooks with checklists and templates.
Last-minute cancellation playbook
When a guest cancels at short notice — or when you have to cancel on a guest. What to do in each case, what it costs, and how to refill the dates.
Water leak and flood response playbook
What to do when a property floods with guests in it: stop the water, make it safe, rehouse, document for the claim, and the order those come in.
Double booking recovery playbook
What to do in the first hour after discovering two guests booked the same nights: who to move, how to tell them, what it will cost, and how to stop it recurring.
Earthquake preparedness playbook
How to prepare a short-term rental and its guests for an earthquake: what to keep on hand, what to put in the manual, and how to communicate before and during an event.
Guest complaint response playbook
A calm, repeatable process for handling guest complaints: acknowledge fast, resolve fairly, follow up, and turn a problem into a recovered — sometimes better — review.
First-time host playbook
A situation playbook for brand-new hosts: what to prepare, what commonly goes wrong on the first few stays, and how to handle it calmly.
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