Playbooks
Playbooks
Situation-specific runbooks with checklists and templates.
Playbook Safety & security
Earthquake preparedness playbook
How to prepare a short-term rental and its guests for an earthquake: what to keep on hand, what to put in the manual, and how to communicate before and during an event.
8 minAll hosts
Playbook Guest experience
Guest complaint response playbook
A calm, repeatable process for handling guest complaints: acknowledge fast, resolve fairly, follow up, and turn a problem into a recovered — sometimes better — review.
7 minExperienced
Playbook Getting started
First-time host playbook
A situation playbook for brand-new hosts: what to prepare, what commonly goes wrong on the first few stays, and how to handle it calmly.
8 minNew host