Guest experience
Guest message schedule builder
Build a complete guest-message sequence — booking, pre-arrival, check-in, mid-stay, and checkout — personalized with your details, ready to copy into Airbnb scheduled messages or your PMS.
Your details
Generated draft — review before you use it
# Guest message sequence — Sunset Apartment
Placeholders like {guest_name} map to your platform's shortcodes. Review before scheduling.
--- 1. BOOKING CONFIRMATION (send: at booking) ---
Hi {guest_name}, thanks so much for booking Sunset Apartment! 🎉
I'll send full check-in details 1–2 days before you arrive. In the meantime, tell me the reason for your trip and anything I can do to help you settle in.
--- 2. PRE-ARRIVAL (send: 2 days before check-in) ---
Hi {guest_name}, your stay is coming up! Here's what you need:
• Check-in: from 3:00 PM
• Getting in: Smart lock — your code is in the check-in message
• Wi-Fi: Network: SunsetApt · Password: welcome123
• Parking & directions: [add yours]
Full house guide: [add your link/QR]. Message me any time through the app.
--- 3. CHECK-IN DAY (send: morning of check-in) ---
Hi {guest_name}, today's the day! Check-in is from 3:00 PM.
Your access: Smart lock — your code is in the check-in message. Message me the moment anything isn't clear — I'd rather fix it now than have you wondering.
--- 4. MID-STAY (send: morning after check-in) ---
Hi {guest_name}, hope you're settling in well! Everything working as expected? If anything needs attention, just let me know and I'll sort it.
--- 5. CHECKOUT (send: evening before checkout) ---
Hi {guest_name}, checkout is by 11:00 AM tomorrow. Before you go:
• Start the dishwasher and bag any trash
• Leave keys/fob where you found them
• Close windows and lock up
It was a pleasure hosting you — safe travels! A review really helps small hosts like me. 🙏How this tool works
- Generates message drafts from your inputs (property name, check-in/out times, Wi-Fi, contact).
- Uses placeholders like {guest_name} that map to your platform's shortcodes.
- Nothing is sent — you copy the output and review it before scheduling.
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