Before you start
- Your house manual content: check-in, Wi-Fi, appliances, rules, local tips, emergency info
- A list of the questions guests ask most often
- A Hostbnb account (or another grounded assistant) — a free plan is available
What you'll end up with
A shareable assistant that answers guest questions from your own vetted content in any language and hands off to you when it isn't sure.
The reason to ground an assistant in your content is accuracy. A general chatbot will confidently answer questions about your property from thin air; an assistant restricted to your house info will only tell guests what's actually true — and say 'let me connect you with the host' for the rest.
Steps
- 1
Gather your source content
Pull together everything from your house manual: check-in, Wi-Fi, appliances, house rules, trash days, parking, transit, local recommendations, and emergency info. This is the assistant's single source of truth.
- 2
Structure it into clear entries
Break it into focused pieces — one topic per entry (Wi-Fi, checkout, parking). Clear, specific source content produces clear, specific answers.
- 3
Load it into a grounded assistant
In Hostbnb, create the property and add your guide, FAQs, and recommendations. The assistant indexes only this content — see how AI stays accurate.
- 4
Verify the important facts
Test the highest-stakes answers — door code, check-in time, emergency number — and read the translations of those for your top guest languages. Never auto-publish a machine translation of a safety-critical fact without a check.
- 5
Set the escalation path
Make sure the assistant hands off to you for anything it can't answer, plus money, safety, and exceptions. Guests should always have a route to a human.
- 6
Share by link and QR
Give guests the assistant link in your pre-arrival message and post a QR code at the property. See creating QR codes.
Translation quality
Machine translation of your own vetted facts is reliable for most content, but review safety, legal, and money-related messages in each language you actively serve, and use local terminology rather than literal translations.
Turn your house manual into a multilingual concierge in minutes.
See multilingual guest supportTroubleshooting
The assistant answers 'I don't know' too often
Add the missing topic to your source content. Every unanswered question is a gap in your manual, not a flaw in the assistant.
An answer is wrong
Fix the underlying source entry rather than the individual reply, so the correction applies everywhere and in every language.
A translation reads awkwardly
Simplify the source wording — short, plain sentences translate more cleanly — and adjust local terms for that market.
Frequently asked questions
Will an AI assistant give guests wrong information?+
Not if it's grounded in your own content and constrained to answer only what that content supports. The risk comes from open-ended chatbots that answer from general knowledge. A grounded assistant either answers from your vetted facts or escalates to you.
Which languages can guests use?+
A grounded assistant can translate your vetted content on demand, so guests can ask in their own language even if you wrote the source in English. Review the translations of your most important, high-stakes messages for the languages you serve most.
Serve every guest in their language, grounded in your own house info.
Explore multilingual support